Contact Us

Henan Vimasun Industry Co.,Ltd.

Add: National University Science Psrk,

         Zhengzhou City, Henan Province,         China. 450000

Tel/Fax: +89 371 56688917

Mobile: +86 15515596408



Home > Warranty


VMSworks Warranty


 Every time you purchase a VMSworks product, you’re making an investment in your future. We’re proud to play a part in that future, and you can trust us to do our best for as long as you need us.


VMSworks promises to repair or replace any VMSworks product or component that is found to be defective in material or workmanship within ten (10) years from the date of original purchase so long as you, the original purchaser, still own it. This is your sole and exclusive remedy. This warranty is subject to the provisions below. It applies to products you purchase from VMSworks.


Limitations to this warranty include


Mobile Pedestal                          10 Years

Office Cupboards                        5 Years

Mobile Caddies                           5 Years

Lockers                                        5 Years

Tambour Door Cabinet               5 Years

Vertical Filing Cabinet                 5 Years

Lateral Filing Cabinet                  5 Years

Others         We will make sure the warranty according to detailed products and products accessories.



This warranty does not apply to:


  1. Damage caused during the transportation after loading container in our factory to your warehouse.

  2. Normal wear and tear which are to be expected during the period of ownership.

  3. Appearance, durability, quality, behavior, colorfastness or other parts are damaged during the period of ownership by misusing.

  4. Failure to apply, install or maintain products according to VMSworks’ written instructions and warnings.

  5. Damages or failures resulting from modifications, alterations, misuse, abuse or negligence of our products.

  6. Damage caused by a carrier in transit, or delivery/installation contractors.

  7. Products exposed to extreme hot or cold temperatures or excessively dry or humid environments

  8. Products used for rental purposes.


Please follow the procedures described below to process warranty issues:


1. Contact VMSworks Customer Service and provide them with the actual damaged products pictures from the product in question and the purchase order number or acknowledgement number and a detailed description of the warranty issue. Purchaser order number are mandatory before the claim can be processed.

2. Customer Service will determine and pre-approve all resolutions to the claim such as replacement units, service parts, repair and final warranty solution. Upon approval, resolutions will be assigned a formal document and authorization number.

3. The authorization number must be included on next invoices for compensation in next container.


 As the manufacturer of your furniture, we stand behind our craftsmanship and pledge to do everything we can to resolve any problems you may have within the terms of this warranty as quickly as possible.


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Contact Us
Address: National University Science Park, Zhengzhou City, Henan Province, China. 450000
Tel: +86-15515596408
Fax: +86 371 56688917
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